A little bit of Hoxton. A lot of ILLY.
The ILLY Credo
The things we believe.
The promises we make.
The responsibilities we share.
For more than 30 years, ILLY has been shaped by its people, its clients and the experiences we have shared. Our original Book of Values was something we gave to new colleagues and recruiters: an introduction to what matters here, and a promise of what we can expect from one another.
This is what we believe. This is what you can expect from us. And this is what we ask of one another.
Our shared commitment
Our values are not negotiable.
Honesty, respect, trust, teamwork and quality are more than words. When these standards are undermined, we do not look the other way. We listen, address concerns fairly and take responsibility for putting things right.
We all make mistakes and we all have more to learn. But no role, seniority or individual achievement places anyone above the values we have agreed to uphold. That commitment applies to the company just as much as to every colleague.
Respect goes both ways.
We treat people fairly, listen to different perspectives and recognise each person’s contribution. Respect is something we give as well as receive.
Honesty. Integrity. Walk the talk.
We speak openly, keep our commitments, acknowledge mistakes and do the right thing, even when the answer is difficult.
Trust people to deliver their best.
We give people room to think, learn and make decisions. In return, we expect ownership, sound judgement and the willingness to ask for help.
At the heart of our work
Quality.
Even when nobody is watching.
It is the care we take, the problems we anticipate, the questions we ask and the quiet pride we take in doing something properly.
It is not an afterthought. It is part of who we are.
Our best work is done in teams.
We share knowledge, help each other and work towards a common goal. Together, we can achieve more than we can alone.
Keep learning. Keep getting better.
We stay curious, welcome constructive challenge and improve through experience. Progress is often made bit by bit.
Customers are the reason we exist.
We listen, build dependable systems and provide support clients can rely on. Their work gives meaning to ours.
The difference we hope to make
Technology that helps services support people to change their lives.
Our clients support people through difficult and sometimes vulnerable times. We do not deliver that care ourselves, but we take seriously the part our technology and service play in helping them do it.
Our roots
A little bit of Hoxton. A lot of ILLY.
Our history is about more than software. It includes the people, the friendships, the challenges, the celebrations and the occasional disaster. Hoxton’s colour and individuality have been part of that story.
We take our responsibilities seriously, but that does not mean we have to take ourselves too seriously.
“The journey is the reward.”
Keep focused. Keep learning. Never give up. Bit by bit, we will get there.